Checkers & Checkers Hypers Complaint
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Cresta | COUNTRY | South Africa |
| TIME / DATE | 11:18 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | CoralieB | View all reports by user |
 0
3
|
| PROBLEM | Bad Attitude |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 9 Feb | ||
| HEADLINE | PLASTIC BAGS A JOKE, MANAGER'S ATTITUDE A DISGRACE |
||
| I bought some groceries at Checkers in the Cresta Shopping Centre yesterday. I asked for two plastic bags and was duly charged 40c each. The packer took two bags and ended up replacing them as their straps were broken. I still said to the cashier - is quality like this worth 40 cents? Just as I was outside the shop, the handle of the first bag broke and the bottom of the second bag split. I immediately went back to the cashier and asked for the bags to be replaced. She and the Packer just stared at me and I then asked to see the Manager. I do not know the Manager's name, but she was an older white lady. I explained the problem and she then said to the Packer "Why was I called, just replace the bags." I then said to her "How can you charge 40 cents per bag that are clearly of very poor quality". She then said that it must be a poor batch as they have never had this problem before. She promptly turn around and walked away. The entire exchange lasted 1 minute. I am highly disgusted that this is the way a client, who has a genuine complaint, is treated. | |||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 12:10:28 | Thu 9 Feb 12 |
|
Hello CoralieB, Thank you for your e-mail in which you informed us of your bad experience in Checkers Cresta. On behalf of the Checkers supermarket chain, I would like to extend our apologies for the inconvenience and lack of service. As a customer driven business, Checkers realises the importance of offering superior service in a customer-friendly environment. Therefore, the matter will be reported to the relevant Regional Manager, in order for a thorough investigation to be launched and for the necessary corrective action to be taken to prevent a recurrence of such an incident. In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted. Regards Rica de Vos |
|||
Relevant content (Last 5 Bad Attitude Problems)
 |
(( • )) Supplier's response | ||
|
|
|||
|
|
|||
 |
|||
|
|
Facebook Application
