Checkers & Checkers Hypers Complaint
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Money Market | COUNTRY | South Africa |
| TIME / DATE | 13:27 Sat 4 Feb | PERSON RESPONSIBLE | Gardens Kloof St |
| CUSTOMER | carynne | View all reports by user |
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7
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Money Market Muddle |
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I sent money in November or early December last year to a recipient via Money Market. The person failed to collect the money and has lost the ref number. My slip was lost when my bag was stolen. I went to the police stn and signed an affidavid and took my ID to the Kloof St Checkers and requested the ref no. I waited for almost two hours with no joy and was told the person would look through the manual accounts and call me back. I have not been called back. I called again and was told by the manager that the women was out but he would ensure she called on her return. That was yesterday - I guess she hasn't yet returned ? I'd like the reference number IMMEDIATELY so that I can get the money back as I have now given the person the R450 in CASH and am out of pocket. The amount is R450. The date is betwenn 16 Nov and end December 2011. I am NOT making another trip to the branch as this entails a train ride and a local taxi ride two ways plus endless time away from work. |
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| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 14:43:48 | Mon 6 Feb 12 |
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Hello carynne, Thank you for your e-mail. On behalf of the Checkers supermarket chain I would like to extend our apologies for the bad service you encountered, as well as the inconvenience caused when you had to wait for an extended period to be assisted. The matter will be reported to the relevant Regional Manager, who will contact you shortly. Regards Rica de Vos |
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