Checkers & Checkers Hypers Complaint
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Norkem Mall | COUNTRY | South Africa |
| TIME / DATE | 17:21 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Manny124 | View all reports by user |
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| PROBLEM | Booking Query |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Incorrect information printed on airline ticket |
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| i went to buy airline tickets at checkers, I wrote the details for the cashier on her piece of paper to jot down the correct names and surnames, dates. she repeated the correct dates to me and printed the tickets i then signed. I had to give the travel agent my flight details and then i realised that the info printed was not the same given to the cashier. I went to Checkers to query this and Sharon the manager told me that there's nothing they can do, I told her that as much as the cashier repeated the correct info to me clearly she did not do the correct thing on the system and that she was using a computer which allows human error when moving the cursor and she advised that her cashier will never make a mistake and there's nothing they can do for me. | |||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 15:10:34 | Thu 2 Feb 12 |
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Hello Manny124, Thank you for bringing the incident at Checkers Norkem Mall to our attention. Your concerns have been forwarded to the Divisional Manager of the Gauteng Division to investigate and attend to this matter. You will be contacted shortly with feedback in this regard. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we continuously strive to improve the overall shopping experience of our customers. Kind Regards Annie Akkers |
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