Checkers & Checkers Hypers Complaint
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Moreleta Park | COUNTRY | South Africa |
| TIME / DATE | 12:53 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | cornevd | View all reports by user |
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| PROBLEM | Expiry Date |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Expired products found on shelves |
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I am extremely dissapointed in Checkers. I usually shop at Checkers rather than other stores, but these days i will rather go to another store. I have complained about 2 weeks ago about mouldy Pillsbury muffins, and have checked the shelves and they are still on the shelves, then last week i bought a Cadbury Slab chocolate from them, and when i got home saw that it was expired, i wanted to take it back, but unfortunately my brother didn't realize the problem and ate it. i thought i should bring this under your attention since i don't like going to a store just to check all the expiry dates on products. It is the stores responsibility. |
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| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 13:34:06 | Thu 9 Feb 12 |
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Hello cornevd, Thank you for your e-mail in which you bring to our attention that you have had an unpleasant experience in Checkers Moreleta Park. On behalf of the Checkers supermarket chain, I would like to extend our apologies for the inconvenience and lack of service. As a customer driven business, Checkers realises the importance of offering superior service in a customer-friendly environment. Therefore, the matter will be reported to the regional manager, in order for a thorough investigation to be launched and for the necessary corrective action to be taken to prevent a recurrence of such an incident. In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted. Regards Rica de Vos |
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