Checkers & Checkers Hypers Complaint
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Norkem Parkk | COUNTRY | South Africa |
| TIME / DATE | 16:19 Tue 31 Jan | PERSON RESPONSIBLE | Fortunate - Fronline ... |
| CUSTOMER | Miss V | View all reports by user |
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5
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Disgusting service and attitude. |
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| Went to purchase at Checkers and while paying the cashier made an error of scanning 1 item(Melon) twice, she then called out to Fortunate(Supervisor) who glanced at us and ignored the cashier, while she walked away to greet some customers and embraced 1 of them who happened to be in the next till.. she carried on with the chit chat until i told her i was waiting for her to come void ....she looked at me without uttering a word not even an apology for her behavior...She could have assisted the cashier who called out for her and went on to continue with her chit chat ... Fortunate there's absolute nothing wrong with greeting customers you know or former colleagues the only concern is while you busy doing that let it not inconvenience some customers and when confronted about it you have a don't care attitude.(Time 15:15:10)...Checkers should provide customer care training cause such behaviour will only drive us to your competition | |||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 16:33:21 | Tue 31 Jan 12 |
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Hello Miss V, Thank you for visiting the Hellopeter website to bring to our attention your disappointment with an incident which occurred at Checkers Norkem Park. It is disconcerting to hear of your negative experience and we are grateful to you for affording us the opportunity to resolve this matter. As a customer driven business, Checkers realises the importance of offering readily-available, quality products and superior service in a customer-friendly environment. The matter has been reported to the Divisional Manager in order for a thorough investigation to be launched and for the necessary corrective actions to be put in place to prevent a recurrence of such an incident. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we continuously strive to improve the overall shopping experience of our customers. Kind regards, Annie Akkers |
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(( • )) Supplier's response | ||
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