Checkers & Checkers Hypers Complaint
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Malvern & Soutway Mall | COUNTRY | South Africa |
| TIME / DATE | 09:24 Thu 9 Feb | PERSON RESPONSIBLE | Checkers and Pyrex |
| CUSTOMER | GROEN KROKEDIL | View all reports by user |
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| PROBLEM | Out of Stock |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | CLOSING DATE 6 FEB 2012 -NO PYREX STOCK |
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| What a let down, I buy form Checkers on a daily basis, your milk bread and daily stuff quickly adds up to R100 so I was very excited to get my sticker-when it was available?-Malvern was mostly out of stock. When I eventually reach my 50 sticker-I requested the jug-South wayin Rossburgh mall was out of stock and the lady who assisted me was not to concern, told me to come back daily. I then went to the Malvern Branchin Queensburgh, time was running out and was told that they, Checkers, are still waiting for stock from Pyrex-they never even had a stand to display the competition. I went to Malvern again on Monday the 6th to find out whats happening due to closure of the competition . Still no stock. I was told to write my name tel and request in an A4 book and to my surprise another 64 people (32 names per page) also written down there detail -so in total 64 people spend at least R5000 each and did not get there prize. How many other stores had the same problem? I find this disturbing and what a big dissapointment-not only to loose out on my price but the bad service and the no care attitude from the Checkers staff. | |||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 12:32:24 | Thu 9 Feb 12 |
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Hello GROEN KROKEDIL, We have received the e-mail in which you informed us of the bad experience you had when our stores did not carry stock of a particular Pyrex product that you wanted. The regional manager will contact you to resolve the matter. In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer service excellence and quality that can be trusted. Regards Rica de Vos |
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| UPDATED RESPONSE | Checkers & Checkers Hypers | Time and Date | 14:17:49 | Thu 29 Mar 12 |
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Hello GROEN KROKEDIL, Thank you for contacting us again. I will refer the details and you will be contacted. Regards Rica de Vos |
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| CUSTOMER'S FEEDBACK | GROEN KROKEDIL | Time and Date | 07:27:45 | Tue 27 Mar 12 |
| Indifferent: Hello again, I received call from Checkers Southway mall -I collected my jug. (Then Checkers Queensburgh sent 2 sms's advising me my jug will be ready 4 collection end or March?) After a few days my daughter requested if she can use it to make a instant sauce. After boiling the kettle she poured the water into the jug, it made a funny sound and exploded. Luckily she did not burned. Maybe its my bad luck for complaining? I still got the pieces, but don't know where to go from here? | |||
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