Checkers & Checkers Hypers Complaint
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Westville | COUNTRY | South Africa |
| TIME / DATE | 15:05 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | cminnie | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Checkers - never again! |
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My colleage received details on this week's (06-12 Feb 2012) Heydays specials. We both have babies and were happy to see Pampers Jumbo pack + 1x 64 wet wipes on special for R 149.99. She went to Checkers Hyper Pavillion, I went to Checkers Westville Mall and no one from either store knew about any special. Luckily I had printed out the advert to show to the manager... and still I had a hard time - he was hardly interested in helping me. The level of service both of us received was shocking. We're mothers that work full time and it's very difficult to get out to the shops during the working day. To add poor service and waiting around for people to "help" us is extremely frustrating. Shopping at Checkers is not worth the 'discount'. |
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| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 16:20:46 | Mon 6 Feb 12 |
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Hello cminnie, Thank you for your e-mail in which you informed us of the bad experience you had at Checkers Westville Mall. On behalf of the Checkers supermarket chain, I would like to extend our apologies for the inconvenience and lack of service. As a customer driven business, Checkers realises the importance of offering superior service in a customer-friendly environment. Therefore, the matter will be reported to Baby Govender, Regional Manager in KwaZulu Natal, in order for a thorough investigation to be launched and for the necessary corrective action to be taken to prevent a recurrence of such an incident. You will be contacted shortly. Regards Rica de Vos |
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