Checkers & Checkers Hypers Complaint

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SUPPLIER	Checkers & Checkers...	INDUSTRY	Retail
BRANCH / AREA	El Ridge Corner, Impala ...	COUNTRY	South Africa
TIME / DATE	11:33 Mon 30 Jan	PERSON RESPONSIBLE	Till operator
CUSTOMER	xerafin	View all reports by user	1 1
PROBLEM	Debit card skimming	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sun 29 Jan
HEADLINE	CARD SKIMMING AFTER SWIPING AT CHECKERS
I went shopping at Checkers on way home after work yesterday and was notified of my puchase R131.00 at 18.21 on 29th January 2012. When I woke up the next day at 6 o'clock, there was a notification on my phone of a cash withdrawal in the amount of R1,700 (the total amount in the account) at 23.56, while I had been asleep and the card had been in my possession all the time, it's quite clear that I was a victim of card skimming, when I finish work today will be going straight to the store and from there to file a case at the police station. Surely, there must be some recourse because I know the exact time and till number where I made the purchase, the last time I used the card before the said day was on the 27th. Add a new Checkers & Checkers Hypers Report Inappropriate report?
SUPPLIER'S RESPONSE	Checkers & Checkers Hypers	Time and Date	13:14:48 \| Tue 31 Jan 12
Hello xerafin, Thank you for visiting the Hellopeter website to bring to our attention your disappointment with an incident which occurred at Checkers El Ridge Corner. It is disconcerting to hear of your negative experience and we are grateful to you for affording us the opportunity to resolve this matter. As a customer driven business, Checkers realises the importance of offering readily-available, quality products and superior service in a customer-friendly environment. The matter has been reported to the Divisional Manager and contact has been made with you telephonically. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we continuously strive to improve the overall shopping experience of our customers. Kind regards, Annie Akkers