Checkers & Checkers Hypers Complaint
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | springs | COUNTRY | South Africa |
| TIME / DATE | 08:19 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | alicia1234 | View all reports by user |
 1
12
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Bad chicken + bad attitude |
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| Friday the 27th of January I received a call from a lady from Checker's head office, apologising for the chicken we bought that was really bad. The lady who phoned said that she will give my name to the manager, and when i have a chance I must please just go to checkers. That afternoon i did go to Checkers only to find to rudest person i have ever met, the TRAINEE MANAGER came to help us, first she was investigating us, as if we were criminals and we did something wrong and checkers was not the one selling bad chicken to the public, she made me feel like I just want to get out of there, and that is just what i did i got out of there, because she did not even know about anything, and then she had the oddasity to treat me like a criminal ... never again!! | |||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 13:00:38 | Tue 31 Jan 12 |
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Hello alicia1234, Thank you for bringing this matter to our attention. As a customer driven business, Checkers realises the importance of offering quality products and superior service in a customer-friendly environment. The matter has been reported to the Divisional Manager in charge of the region, in order for a thorough investigation to be launched and for the necessary corrective actions to be put in place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we continuously strive to improve the overall shopping experience of our customers. Kind Regards Annie Akkers |
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