Checkers & Checkers Hypers Complaint
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | tzaneen lifestyle centre | COUNTRY | South Africa |
| TIME / DATE | 17:30 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | 131boo | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | After good start, sloppy, uninterested staff membe |
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| Everyone in Tzaneen was quite excited when our brand new centre opened, with a nice bright and clean Checkers at the heart of it. It just takes one bad apple to spoil the experience - today it was the member of staff behind the cigarette counter - slouching all over the counter, completely ignoring the customer - me - right in front of her, launching into a loud conversation with her friend three meters behind me, so that eventually I had to find another pay point. It seems a minor irritation, but it's this kind of sloppy, slovenly attitude that creeps in so easily into SA businesses, and I feel that management has to take responsibility for ensuring that their staff always be courteous and professional. | |||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 15:15:24 | Thu 2 Feb 12 |
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Hello 131boo, Thank you for visiting the Hellopeter website to bring to our attention your disappointment with an incident which occurred at Checkers Tzaneen. It is disconcerting to hear of your negative experience and we are grateful to you for affording us the opportunity to resolve this matter. As a customer driven business, Checkers realises the importance of offering readily-available, quality products and superior service in a customer-friendly environment. The matter has been reported to the Divisional Manager for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we continuously strive to improve the overall shopping experience of our customers. Kind regards, Annie Akkers |
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