Checkers & Checkers Hypers Conversion
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | allens nek | COUNTRY | South Africa |
| TIME / DATE | 11:30 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | mommylizma | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | what about customer services |
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| i had a complaint about this checkers before and contact them direct. o my goodness did i have a response. i had people phoning me from their head office from the branch and goodness knows what else. was even promised besides the better service a hamper. well as for the service it was good in sept for about two weeks. got staff greeting the customers and service at all the counters but yes like i say for two weeks and then it all went down hill again. and as for the hamper. what a joke that was once again empty promise to a customer of 26 years at checkers. and guess what if i was the only one complaining i will still say ok mabe its me but every one i know that go there only go there once and then hunt for a pick n pay or spar or woolies. please please please reopen the little falls branch again where we felt welcome and promises were kept | |||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 13:45:51 | Thu 2 Feb 12 |
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Hello mommylizma, Thank you for visiting the Hellopeter website to bring to our attention your disappointment with an incident which occurred at Checkers Allens Nek. It is disconcerting to hear of your negative experience and we are grateful to you for affording us the opportunity to resolve this matter. As a customer driven business, Checkers realises the importance of offering readily-available, quality products and superior service in a customer-friendly environment. The matter will be reported to the Divisional Manager of the Gauteng Division, in order for a thorough investigation to be launched and for the necessary corrective actions to be put in place to prevent a recurrence of such an incident. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we continuously strive to improve the overall shopping experience of our customers. Kind regards, Annie Akkers |
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| CUSTOMER'S FEEDBACK | mommylizma | Time and Date | 10:24:57 | Tue 7 Feb 12 |
| Quite Impressed: i got a phonecall back from Allensnek Checkers and was insurred that they will for sure stay on top of their service, I really do hope so as it is a lovely shop but the service so far is really much to desire | |||
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