Checkers & Checkers Hypers Conversion

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SUPPLIER	Checkers & Checkers...	INDUSTRY	Retail
BRANCH / AREA	Northern Paarl	COUNTRY	South Africa
TIME / DATE	16:50 Tue 24 Jan	PERSON RESPONSIBLE
CUSTOMER	Bertusmit	View all reports by user	4 8
PROBLEM	Generel safety and sho...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 24 Jan
HEADLINE	Safety concern and terrible shopping experience
Herewith my shopping experience at Checkers Northern Paarl. Couple weeks ago one employee involved in fighting outside of the entrance, having shiny object looking llike a pair of scissors, hacking at the other guy. Today, trying to get into the shop, there are security guys who must have aome dissability as they needed the door's support to stay upright. Chatting to a person blocking the entrance and in trying to get into the shop one is faced with his t-shirt saying " It's not going to ** itself". Disgusting to say the least. Then as I rounded the corner of an aisle, a plastic crate comes flying past. Kicked by a staff member who, I can only assume, must have a serious back problem, cause he can obviously not bend to pick up the crate. If that was not bad enough, the crate misses me, hits a female staff member, who then proceeds with the following (I am now standing between the two) Jou fokkin *** ek **** jou. Hence I decided to pay fior what I had and shop further at the Spar across the road. Managers nowhere to be seen and this at a time when there needs to be order as people ars stopping after work to get the needed items. Worse than all of this is the stench. Add a new Checkers & Checkers Hypers Report Inappropriate report?
SUPPLIER'S RESPONSE	Checkers & Checkers Hypers	Time and Date	10:51:05 \| Wed 25 Jan 12
Hello Bertusmit, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Paarl North store. On behalf of the Checkers supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Checkers realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager of the Western Cape Division, Mauritz Alberts, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez
CUSTOMER'S FEEDBACK	Bertusmit	Time and Date	06:52:00 \| Fri 27 Jan 12
Quite Impressed: Lourens contacted me, we had a chat and I can say that he is doing something to improve the situation.