Checkers & Checkers Hypers Conversion
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Edenvale | COUNTRY | South Africa |
| TIME / DATE | 16:19 Thu 12 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | biancasykes | View all reports by user |
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| PROBLEM | Expiry Date |
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| INCIDENT | Thu 12 Jan | ||
| HEADLINE | Rottenmeat |
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| I purchased a A grade mature club steak from the Edenvale branch on the 24th of December 2011 for a cost of R73.59. That same evening when I opened the packaging the meat was rotten. I checked the expiry date on the packaging which was clearly marked the 01/01/2012. I'd really like to know how they can put green rotten meat on there shelves and then sell it to the public. I do not live in the vicinity of that store and could not return it. | |||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 10:10:50 | Fri 13 Jan 12 |
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Hello biancasykes, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Edenvale store. On behalf of the Checkers supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Checkers realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter has been reported to the Divisional Meat Market Manager in charge of the Meat Markets in Gauteng, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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| CUSTOMER'S FEEDBACK | biancasykes | Time and Date | 07:34:28 | Tue 17 Jan 12 |
| Over the Moon: They offered apologies and to replace my original purchase. | |||
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