Checkers & Checkers Hypers Conversion

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SUPPLIER	Checkers & Checkers...	INDUSTRY	Retail
BRANCH / AREA	Raslouw	COUNTRY	South Africa
TIME / DATE	06:13 Sat 31 Dec	PERSON RESPONSIBLE	Cashier
CUSTOMER	hschutte	View all reports by user	2 0
PROBLEM	Till slip round down	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 30 Dec
HEADLINE	No more 5c pieces?
I bought an item on 30 December 2011 at Checkers Raslouw. The amount was R16.99 and the round down was 4c, thus making the amount to be paid R 16.95, right? Wrong, I paid with a R 20 note and got R3 change thus I paid R 17.00! When confronted the manager wanted to pay me 5c out of his own pocket. The reason he gave was that they don't have 5c pieces anymore for the last 3 weeks. If Checkers takes 1c from their millions of customers, it comes to quite an amount. It is not my problem that they don'y have 1c or 5c pieces anymore. Please, Checkers, you are not the only retail store around there, PnP is just around the corner and I won't think twice moving there (and a lot of other people will do the same). Henk Add a new Checkers & Checkers Hypers Report Inappropriate report?
SUPPLIER'S RESPONSE	Checkers & Checkers Hypers	Time and Date	13:42:34 \| Tue 3 Jan 12
Hello hschutte, Thank you for visiting the Hellopeter website to bring to our attention that you have not been given the 5c change which you should receive when making payment at Checkers Raslouw. On behalf of the Checkers supermarket chain, I would like to apologise for the frustration caused by this unacceptable practice as the cashiers are required to round the change owed to customers to the nearest 5c. If there are no 5c pieces available, the cashier is supposed to give you change rounded off to the nearest 10c. The supermarket group views it in a serious light if this policy is not adhered to, and will take action in this regard. Therefore, the matter has been reported to the Divisional and Financial Managers in charge of this store, in order for a thorough investigation to be launched. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez
CUSTOMER'S FEEDBACK	hschutte	Time and Date	14:10:10 \| Tue 3 Jan 12
Quite Impressed: Amanda du Preez responded positively and I am happy with her explanation. I don't want to cause trouble for anyone at the store but if policies are not adhered to, this is the way to sort it out. Thanks again, Amanda and thanks Hellopeter.com for giving us the chance to air our views.