Checkers & Checkers Hypers Conversion
Checkers & Checkers... |
Retail | ||
| BRANCH / AREA | Willow Village | COUNTRY | South Africa |
| TIME / DATE | 08:37 Mon 16 Jan | PERSON RESPONSIBLE | Butcher |
| CUSTOMER | Ashley Radley | View all reports by user |
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| PROBLEM | illegal meat packaging |
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| INCIDENT | Sun 15 Jan | ||
| HEADLINE | no braai lamb chops in braai pack |
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yesterday I bought a pack of lamb A grade braai chops for R127.99 and found underneath the chops bits of meat and bone that cannot be braai and feel cheated that this was hidden underneath as it added to the weight and was not braai chops. I have taken a picture of it and would liketo email it to you and I have kept it as well to bring to your senior manager, so i would appreciate an answer on why I was cheated, why were extra bits of meat added underneath, and I would like this weighed and paid back for the wastage and *****! I had emailed Checkers management directly and got a positive response within 10 minutes but would like to general public to be aware of this ***** packaging. |
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| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 15:56:21 | Mon 16 Jan 12 |
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Hello Ashley Radley, Thank you for visiting Hellopeter to inform us of your bad experience. Agren Bullock, the Divisional Meat Market Manager has investigated the complaint and has been in contact with you. Corrective measures have been put in place to ensure tthat a recurrence of this incident does not take place. I would also like to confirm that the matter has been resolved. We appreciate the time and effort you took to communicate with us and value your feedback. Kind regards, Amanda du Preez |
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| CUSTOMER'S FEEDBACK | Ashley Radley | Time and Date | 15:20:45 | Wed 18 Jan 12 |
| Over the Moon: this was addressed very quickly | |||
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