Checkers & Checkers Hypers Conversion
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | BOKSBURG | COUNTRY | South Africa |
| TIME / DATE | 14:10 Wed 25 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | SAUL777 | View all reports by user |
 1
 0
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| PROBLEM | BAD MEAT |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | MEAT GONE OFF |
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| I PURCHASED A PACK OF BRAAI CHOPS FOR OUR WEEKEND AWAY IN MPUMALANGA. IT WAS A SURPRISE BIRTHDAY PARTY WEEKEND FOR MY MUM'S 60TH. WHAT A SURPRISE IT WAS INDEED!!! WE HAD OPENED THE MEAT THE SAME NIGHT WE HAD PURCHASED IT ONLY TO FIND IT HAD A TERRIBLE SMELL AND DEFINITELY NOT OKAY TO BRAAI. THE DRIVE WAS ABOUT 2 1/2 HOURS, BUT WE HAD PUT IT IN OUR PORTABLE FRIDGE AS SOON AS WE BOUGHT IT BECAUSE WE LEFT IMMEDIATELY ON OUR TRIP AFTER WE SHOPPED AT THE CHECKERS. WE HAD ACTUALLY BEEN WARNED BEFORE ABOUT BUYING PREPACKED MEAT FROM THIS STORE, BUT NEVER BOTHERED AS WE NEVER BOUGHT MEAT HERE BEFORE. BUT NEVER AGAIN!! WE ONLY GOT BACK TODAY SO I WILL BE GOING BACK TO THAT SGTORE TO COMPLAIN TO THE MANAGER. AND HE HAS THE AUDACITY TO KEEP ANNOUNCING ON THE PA SYSTEM THAT CUSTOMERS HSOULD LEAVE BECAUSE THE STORE HAS ALREADY CLOSED....THIS IS USUALLY AT ABOUT 5 PAST 6 O'CLOCK EVERY DAY. TERRIBLE SERVICE, TERRIBLE PRODUCTS. PICKnPAY EAST RAND MALL.....HERE'S ANOTHER CUSTOMER FOR YOU. | |||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 14:52:33 | Wed 25 Jan 12 |
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Hello SAUL777, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Boksburg Hyper store. On behalf of the Checkers supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Checkers realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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| CUSTOMER'S FEEDBACK | SAUL777 | Time and Date | 09:02:02 | Mon 30 Jan 12 |
| Over the Moon: To my amazement, I got a response 2 days after I reported it on this site. I got a call the next day from Arend (butcher manager), who listened to my story again. He profusely apologised and offered me a pack of chops (for more than the amount I purchased) and a chicken flattie. I went to see him the next day and he made up chops for more than double than what I paid and I got my chicken flattie. Now that was definitely superb service from the butcher department. Thank you Arend. Well done! | |||
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