Checkers & Checkers Hypers Conversion

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SUPPLIER	Checkers & Checkers...	INDUSTRY	Retail
BRANCH / AREA	Boulevard Centre, Bracke...	COUNTRY	South Africa
TIME / DATE	14:58 Thu 2 Feb	PERSON RESPONSIBLE
CUSTOMER	Turbie	View all reports by user	1 0
PROBLEM	POOR SERVICE - IGNORAN...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 2 Feb
HEADLINE	I HAVE HAD ENOUGH WITH THIS BRANCH!
Last night, 01 February 2012, at about 18h30 I went to above mentioned branch for a bottle of wine and a case of Windhoek Lager cans. The beer was almost sold out, hence I had to take 4 six-packs from the fridge (as I have been necessitated to do on previous occasions as well). Previously the cashier or supervisor looked up the price of a case without having to be prompted or asked to do so, as a case costs less than 4 six-packs separately. Yesterday, however, the cashier wasn't prepared to do this and the other cashier, who was packing the fridges while the queue was about 6 to 8 people long, just shouted from the back that I would have to pay for the 4 six-packs. I refused to waste my money due to them not being trained properly and insisted they call a manager. One of these young glorified cashiers they call supervisors arrived and also could not find the price. I just left my goods on the counter in order not to waste the growing line of people behind me any more time. This shop is forever (very regularly) out of stock on "bread and butter" lines, forcing one to leave a half-full basket or trolley to go to another shop to do your shopping! Add a new Checkers & Checkers Hypers Report Inappropriate report?
SUPPLIER'S RESPONSE	Checkers & Checkers Hypers	Time and Date	15:06:19 \| Thu 2 Feb 12
Hello Turbie, Thank you for visiting the Hellopeter website to bring to our attention your disappointment with the service you received at Checkers Boulevard Centre Brackenfell. It is disconcerting to hear of your negative experience and we are grateful to you for affording us the opportunity to resolve this matter. As a customer driven business, Checkers realises the importance of offering readily-available, quality products and superior service in a customer-friendly environment. The matter will therefore be reported to the Divisional Manager of the Western Cape Division, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we continuously strive to improve the overall shopping experience of our customers. Kind regards, Annie Akkers
CUSTOMER'S FEEDBACK	Turbie	Time and Date	08:38:03 \| Tue 7 Feb 12
Quite Impressed: At first I received one of those very standard "copy-and-paste" type letters in response to my complaint, hence I was not impressed, but a few days later that letter was followed up with a phone call from one of the regional managers, a certain Nelis, who apologised more sincerely and undertook to address the poor service at the branch. He even offered to send me a case of the beer I wasn't able to buy, but I declined his offer.