Checkers & Checkers Hypers Conversion
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Balfour | COUNTRY | South Africa |
| TIME / DATE | 14:48 Wed 11 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | lindomte | View all reports by user |
 1
 0
|
| PROBLEM | Out of Stock |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 11 Jan | ||
| HEADLINE | False promotion |
||
|
I want to Checkers in Balfour park early December and they were running a promotion on special K cereals.If you bought 1 you got a box of 6 chocolate cereal bars.They didn't have stock of the cereals bars which happens fine but they gave me a receipt that would allow me to collect the bars anytime when they have stock. I called right through december and they didn't have stock which I thought fine maybe the supplier is in holiday but I tried them again today 11 Jan 2012 they still dont have stock.which mean the they ran a promo which they don't have stock off. They could have referred me to a checkers that had stock I didn't mind but it seems as if that is not an option and I'm very displeased by this service from checkers. I don't know if should I just forget but the chocolate bars and accept that I ahve been ******* by Checkers!!!!!! |
|||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 16:40:37 | Wed 11 Jan 12 |
|
Hello lindomte, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Balfour Park store. On behalf of the Checkers supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Checkers realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
|||
| CUSTOMER'S FEEDBACK | lindomte | Time and Date | 11:28:36 | Mon 6 Feb 12 |
| Over the Moon: I was called by one of the mangers @ Checkers and she apologized about the problem,she told me I could come-in anytime and take a replacement product.I want to checkers and I meet up with Marrinette who explain to me the problem with the special K bars and she helped me pick something else. | |||
Relevant content (Last 5 Out of Stock Problems)
 |
(( • )) Supplier's response | ||
|
|
|||
|
|
|||
 |
|||
|
|
(( • )) Supplier's response |
Facebook Application
