Checkers & Checkers Hypers Conversion
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | MOFFET ON MAIN, PORT ELI... | COUNTRY | South Africa |
| TIME / DATE | 23:20 Fri 3 Feb | PERSON RESPONSIBLE | CUSTOMER SERVICES |
| CUSTOMER | crbotha | View all reports by user |
 1
 0
|
| PROBLEM | Repairs / Servicing |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Fri 3 Feb | ||
| HEADLINE | DISGUSTING CUSTOMER SERVICE WHEN EXCHANGING IRON |
||
|
SAME DISGUSTING ILLEGAL SERVICE I HAD 4 MONTHS AGO FROM SAME STAFF AT SAME STORE, & AFTER BEING ASSURED BY Johann Fourie,CHECKERS Divisional Manager of EC & Stefan Van Rooyen STORE MANAGER, CHECKERS, MOFFET ON MAIN, TOGETHER WITH A 'SORRY WE WERE WRONG' HAMPER! THAT THIS WOULD NOT HAPPEN AGAIN. EACH PERSON I SPOKE TO, CALLED THEIR SUPERVISOR, AND THEY HAD TO CALL ANOTHER SUPERVISOR, ETC. AFTER MAJOR EXPLAINING EACH TIME THAT MY RUSSELL HOBBS IRON WOULD NOT HEAT UP, AND IT WAS ONLY 4 MONTHS OLD (THE SAME PROBLEM AS MY PREVIOUS ONE RETURNED THERE IN SEPTEMBER 2011), I WAS GIVEN A NEW IRON IN MY OLD BOX, WITH THE DATE OF THE ORIGINAL IRON PURCHASED, AND TOLD MY WARRANTY ON THE REPLACEMENT IRON WAS THE SAME AS MY ORIGINAL IRON. AFTER MUCH EXPLAINING AND CALLING MORE 'MANAGERS', THEY CREDITED ME FOR THE BROKEN IRON, AND ASKED ME TO PAY THE DIFFERENCE BETWEEN THE BROKEN AND NEW IRON. 1. RUSSELL HOBBS COVERS THE WARRANTY AND GUARANTEE NOT CHECKERS. 2. THE WARRANTY/GUARANTEE BEGINS THE DATE YOU RECEIVE THE NEW IRON 3. I PAID THE FULL PRICE FOR THE ORIGINAL IRON, I DID NOT DROP IT OR BREAK IT. RUSSELL HOBBS EXCHANGES IT FOR CHECKERS, SO I CANNOT BE CHARGED THE DIFFERENCE IN THE PRICE |
|||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 14:12:48 | Mon 6 Feb 12 |
|
Hello crbotha, Thank you for bringing this incident to our attention. On behalf of Checkers supermarket chain, I would like to apologise for the frustration this incident caused. The supermarket group views this matter in a serious light and will take action in this regard. Therefore, the details of your experience will be brought to the attention of the divisional manager again in order for him to launch an investigation and put the necessary corrective measures in place. You will also be contacted for further details. Regards Rica de Vos |
|||
| CUSTOMER'S FEEDBACK | crbotha | Time and Date | 11:09:08 | Wed 8 Feb 12 |
| Quite Impressed: Phone call from Store Manager, with apology, and I must request to see him if I have any further problems. Staff, who have worked there for many years, have been spoken to once again, and explained the correct procedure, once again on how to do returns. | |||
Relevant content (Last 5 Repairs / Servicing Problems)
 |
|||
|
|
|||
|
|
|||
 |
|||
|
|
Facebook Application
