Checkers & Checkers Hypers Conversion
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Langenhovenpark, Bloemfo... | COUNTRY | South Africa |
| TIME / DATE | 14:09 Sun 22 Jan | PERSON RESPONSIBLE | Me Rolene Maasdorp |
| CUSTOMER | Hennie666 | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sun 22 Jan | ||
| HEADLINE | Complaint towards service recieved at Checkers Lan |
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I would like to exalt my complete and utter disgust towards the service I received at Checkers in Langenhovenpark Bloemfontein today Sunday 22 January 2012, from the store's Admin Manager; Rolene Maasdorp. I went to the store to return a Platinum Kettle, barcode: 6001001844628, which I bought on 02 August 2011. The kettle's glass burst while boiling, luckily my sister who was making coffee did not burn too severely. I searched for the till slip but was not able to locate it, thus I printed my Samba Account summary which clearly indicates the time, date, location and amount of the product purchased and took this with me as my proof of purchase. I first spoke with a trainee manager who then turned towards Me Rolene Maasdorp, because I did not have the box of the product nor the till slip. Me Rolene Maasdorp only reacted: "That is the procedure, your box is your warranty" in a rude manner. I then pleaded with her to print the slip from their back office, as she can see the exact time, date, location and amount that would have been a rather easy search on the system. But again she responded rudely "That is the procedure, your box is your warranty". |
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| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 09:34:57 | Mon 23 Jan 12 |
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Hello Hennie666, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Langenhovenpark store. On behalf of the Checkers supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Checkers realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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| CUSTOMER'S FEEDBACK | Hennie666 | Time and Date | 22:48:00 | Tue 24 Jan 12 |
| Quite Impressed: The store manager phoned me yesterday morning, apologising for the inconvenience and informed me that I am welcome to come in for a refund. I went in today and was helped by a very professional, efficient, helpful and friendly trainee manager, Tiffany, who immediately knew who I was and quickly actioned the exchange for me. I must say that I foresee a great future for her career in Checkers. Thank you. | |||
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