Checkers & Checkers Hypers Conversion
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | fourways | COUNTRY | South Africa |
| TIME / DATE | 10:53 Wed 4 Jan | PERSON RESPONSIBLE | buyer |
| CUSTOMER | lorib | View all reports by user |
 5
 27
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| PROBLEM | Damaged Goods |
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| INCIDENT | Mon 2 Jan | ||
| HEADLINE | 7 years bad luck |
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I bought a long mirror and attached picture wire to the hooks provided. I hung the mirror in the bedroom and 30 mins later I heard a crash. The hook had worked free causing the mirror to fall and smash. What a waste of time and money for such poor quality. |
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| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 12:48:10 | Wed 4 Jan 12 |
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Hello lorib, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Fourways store. The Checkers supermarket chain empathises with your situation. As a customer driven business, Checkers realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter has been reported to the Divisional Manager in charge of this store, in order for an investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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| CUSTOMER'S FEEDBACK | lorib | Time and Date | 17:27:38 | Fri 6 Jan 12 |
| Over the Moon: Checkers refunded me for the mirror. | |||
Relevant content (Last 5 Damaged Goods Problems)
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23:35:24 Tue 22 May 12
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