Cell C Compliment
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Lakeside | COUNTRY | South Africa |
| TIME / DATE | 13:04 Tue 24 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | thabo_romeo | View all reports by user |
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| NATURE | Billing/Accounts |
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| INCIDENT | Wed 4 Jan | ||
| HEADLINE | Pathetic or just dont care attitude |
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On the 4th of Jan I posted a complaint on HelloPeter with regards to pathetic service from CellC. I was actually surprised by the prompt response that I received and my queries (thoses that could be resolved) were addressed instantly. Thank you Blanche for your urgent assistance. But this raises a question, how can one department be so efficient and the others particularly call centre and cellc shops be so pathetic in terms of service. Please standardise your service quality. But for now...I'm indifferent but impressed with sense of urgency from Blanche and her team |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 10:59:20 | Wed 25 Jan 12 |
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Hello thabo_romeo, Thanks for the kind words; I have passed them to Blanche who assisted you with your query. Thank you for your feedback - this information is just as valuable as a complaint is in ensuring our team continues to strive to exceed customer expectations. Regards, Cell C|NS |
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