Cell C Compliment
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | call centre/customer ser... | COUNTRY | South Africa |
| TIME / DATE | 08:54 Wed 1 Feb | PERSON RESPONSIBLE | Blanche Opperman |
| CUSTOMER | malope123 | View all reports by user |
5
 6
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| NATURE | Billing/Accounts |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | not compying with CPA |
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From: Norman Malope [ MTNSP - Morningside ] Sent: Wednesday, 01 February 2012 08:09 AM To: [Email Removed] Cc: 'Blanche Opperman' Subject: complaint agaist CELL C Good day Kindly assist me with the above communication with CELL C , My wife (id 8508140326087) had a contract with Cell of which she never used they service and the contract elapsed after 24 month, she inform cell c telephonically that they must terminate her contract, that was note done, she started reversing the debit order made by cell c, then i logged a complain on helo peter thinking that the matter will be resolved, Blanche Opperman was assigned to the matter as per communication attached, but still my wife's account is still being debited by cell c. I have logged complain with ICASA regarding the matter, cell c still money from my wife. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:36:19 | Wed 1 Feb 12 |
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Hello malope123, On behalf of Cell C, we would like to extend our humble apologies for the inconvenience this matter may have caused to you. Kindly note that Blanche will be in contact with you shortly to make an urgent follow up on this matter. Regards, Cell C|NS |
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