Cell C Compliment
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | National | COUNTRY | South Africa |
| TIME / DATE | 13:34 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Lakce | View all reports by user |
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| NATURE | Dropped calls and "No ... |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Dropped Calls and No Services |
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I am very disappointed in Cell C, I became a contract holder in December and since then 80% of my calls are either dropped or do not go through at all - I went to the Cell C shop in Norwood and was told that this has been normal on the network for over 2 MONTHS - this really is unacceptable, I use my phone for business and not being able to have a conversation for longer than 2 minutes is really shocking. For the last 8 days the problem has gotten worse, now I have a "No Service" message on my phone for most of the day everyday, so I cannot make any calls - I went to the Rosebank branch again where the lady just pulled out the battery and restarted the phone and told me it is a network issue (she did not even bother to call the call centre as I asked, because I clearly cannot since my CELL C PHONE HAS NO SIGNAL. She then just shrugged her shoulders and handed me a "Cancellation of Contract" form - IS THIS HOW MUCH CELL C VALUES THEIR CUSTOMERS? Truly shocking service both in store and network - I cannot wait to cancel my contract |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 15:33:38 | Wed 1 Feb 12 |
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Hello Lakce, Thank you for bringing this matter to our attention. Please note that Victor will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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