Cell C Compliment
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | call centre | COUNTRY | South Africa |
| TIME / DATE | 09:08 Wed 25 Jan | PERSON RESPONSIBLE | malcolm pre legal dep... |
| CUSTOMER | EdithCalitz | View all reports by user |
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| NATURE | Billing/Accounts |
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| INCIDENT | Wed 25 Jan | ||
| HEADLINE | amount paid for an upgrade at the supplier |
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I contacted the cell c contact centre regarding an outstanding amount. R100 for arrear payment. which the saw was actually paid. A second R100 which was an upgrade fee which they I did not pay at game when i did the upgrade. After many calls to the call centre I finally was helped by Malcolm from the pre legal department which stated to me that the R100 outstanding was an upgrade fee that had to be paid at the supplier when the upgrade was done. the proof of payment was sent through to cell c on the 16/1/12. as to date no one has contacted me(perhaps as previously stated they did contact me on my cell c number which is disconnected). I call in this morning and some call centre agent on a very bad line tells me that there is a secondary upgrade fee that must be paid. (not mentioned once on previous calls) . I now just give up. This phone is used by my teenage son which is the only method of communication as he lives the gauteng I live in western cape. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 11:00:28 | Wed 25 Jan 12 |
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Hello EdithCalitz, Thank you for bringing this matter to our attention. Please note that Setfree will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 10:25:00 | Thu 26 Jan 12 |
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Hello EdithCalitz, We extend our sincere apologies for the hassle and irritation this matter has caused you. Please be advised that Sidefree has been in contact with you to advise that a credit has been processed for the additional airtime that has been allocated and the airtime has been removed. Thank you for allowing us to resolve this for you. Regards Cell C|CM |
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