Cell C Compliment
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | All | COUNTRY | South Africa |
| TIME / DATE | 15:37 Mon 23 Jan | PERSON RESPONSIBLE | 084145 and head office |
| CUSTOMER | Wayne_ | View all reports by user |
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 4
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| NATURE | Billing/Accounts |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | After 1 full year,cell c charging double contract |
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I have already notified Hellopeter's community about the situation last week. Cell C simply called back and said they have escalated the request without giving me a deadline when this will be resolved. This is the same response I have had every time I have called them for the past year. All I want is my original call recording from Cell C where I took out the contract which will prove I only took a contract to the value of half of what I am getting debited each month. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 08:18:22 | Tue 24 Jan 12 |
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Hello Wayne_, On behalf of Cell C, we would like to extend our humble apologies for the inconvenience this matter may have caused to you. Kindly note that Mbongeni will be in contact with you shortly to make an urgent follow up on this matter. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 11:26:55 | Tue 24 Jan 12 |
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Hello Wayne_, Thank you for taking Mbongeni's call. Matter has been referred to our Sales team to provide us with a copy of the call recording and feedback will be provided before the close of business today. We are committed to ensuring that our service is of the highest standard. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | Wayne_ | Time and Date | 08:57:53 | Thu 26 Jan 12 |
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Utterly Disgusted:
I was promised to get my contract by the end of Tuesday's business day as above, I have not received anything from Cell C The above states that I received a call from Mbongeni, where I did not. The above response from Cell is a total ****so far. |
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