Cell C Compliment
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | JHB | COUNTRY | South Africa |
| TIME / DATE | 10:45 Tue 24 Jan | PERSON RESPONSIBLE | Accounts |
| CUSTOMER | ryandj | View all reports by user |
1
 1
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| NATURE | Billing/Accounts |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | 1 Year later account still active |
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| We contacted Cell C via call centre as well as emailed on the 26/01/2011, and since then on a continues bases as we wished to cancel our contract as it was at the end of the 24 month period. To date (24/01/2012) Cell C still continue to take a monthly debit order off our account. I am furious and want this sorted out Immediately. One year later and I am still trying to get this done. Also I expect the months that I have not reversed the debit order to be Refunded. The number for contract is 0844043399. SORT THIS OUT | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 11:36:03 | Tue 24 Jan 12 |
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Hello ryandj, Thank you for bringing this matter to our attention. Please note that Karabo will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 11:23:02 | Mon 30 Jan 12 |
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Hello ryandj, Thank you for taking Karabo's call. Please be advised that all of the amounts have been refunded to your bank account and this will reflect within 5-7 working days. Thank you for allowing us to resolve this for you. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | ryandj | Time and Date | 13:14:21 | Mon 30 Jan 12 |
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Utterly Disgusted:
What a lie. I received an email attached below . I have not received any phone call from nobody. Good day Mr. de Jonger This serves as confirmation that I have received your complaint logged on Hello Peter, please note that the number in dispute has been canceled and converted to prepaid. This was done 20/12/2011, however I do see that the billing had continued, I will investigate and revert back to with feedback in 24 working hours. |
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