Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Bluff Durban | COUNTRY | South Africa |
| TIME / DATE | 14:41 Wed 8 Feb | PERSON RESPONSIBLE | Store Manages/Staff |
| CUSTOMER | spiders1 | View all reports by user |
 2
11
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Total lack of Assistance and very rude. |
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| I purchased the Cell C prepaid 1 year in advanced package about 7 months ago. The service is going slower and slower and about 3 days ago it went to slower than dial up. I took the Huawei to the Bluff store because this is where I had bought it. I stood in the line and the 2 people in front of me had the same problem. I told the person behind the counter which was the taller of 3 Indian males what had happened. He replied SO WHAT MUST HE DO? HE CANNOT TEST IT I MUST TAKE IT TO TECHNICAL SERVICES AND THEY WILL HELP ME. I stated that it was bought in that store and I was told that if there is any problems bring it back. He then stated YOU MUST FILL IN THIS FORM AND IT WILL TAKE 3 TO 4 WEEKS TO SEND AWAY AND HAVE CHECKED. I stated that when we bought it it was for use with our small company and what must I now do for the 4 weeks and what happens to the monthly allocation of gigs. HE STATED HE DOES NOT KNOW AND DO I WANT TO SEND IT FOR REPAIRS OR NOT? Great way to treat your customers, I took the device walked out into Telkom and out with 8ta. My sons cell phone contract coming up for renewal in a few months, NO WAY NOT WITH THIS SERVICE AND ATTITUDE. | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:27:36 | Thu 9 Feb 12 |
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Hello spiders1, Thank you for bringing this matter to our attention. Please note that Sandile will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 11:30:49 | Mon 13 Feb 12 |
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Hello spiders1, Thank you for contacting Cell C. Furthermore to your telecom with Sandile, a network log sheet needs to be completed to have your coverage investigated in this area. In addition to this we would like to apologize for the incorrect information provided pertaining to our repair process. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | spiders1 | Time and Date | 12:41:46 | Mon 13 Feb 12 |
| Utterly Disgusted: NOT CONTACTED YET, HAD 100% COVERAGE FOR THE 1ST 7MONTHS WHAT SUDDENLY CHANGED. | |||
Relevant content (Last 5 Bad Attitude Problems)
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(( • )) Supplier's response | ||
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