Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | head office | COUNTRY | South Africa |
| TIME / DATE | 10:15 Wed 8 Feb | PERSON RESPONSIBLE | customer service |
| CUSTOMER | Sureshlall | View all reports by user |
 0
8
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Overcharged for almost a year |
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been trying to resolve my incorrect billing for 11 months now - still no joy just empty promises. My contract was upgraded via cell c direct and the consultants promised to playback the recording for proof for themselves and for me to hear the conversation and agreement that was made but again no one at cell does what was promised. Advise to all out there --- DO NOT DEAL WITH CELL C DIRECT OR WILL GET CAUGHT ALSO. can't wait for my contract period to expire so that I can cancel my contract and move my contract to another service provider. I do have other contracts with other service providers and they have kept their promises so far. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 08:46:22 | Thu 9 Feb 12 |
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Hello Sureshlall, Thank you for bringing this matter to our attention. Please note that Sudeshni will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 13:17:18 | Mon 20 Feb 12 |
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Hello Sureshlall, Thank you for your posting. Please be advised that Sudeshni has contacted you to advise that matter has been escalated to our Billing team and they have confirmed that the correct discount has been loaded and the necessary credits have been processed to your Cell C account for the additional amounts billed in error. We humbly apologize for any inconveniences this matter may have caused. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | Sureshlall | Time and Date | 08:47:43 | Sat 11 Feb 12 |
| Utterly Disgusted: Sue promised to call me Friday(yesterday) with feedback but as usual no feedback | |||
Relevant content (Last 5 Billing / Accounts Problems)
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