Cell C Complaint

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SUPPLIER	Cell C	INDUSTRY	Telecommunications
BRANCH / AREA	Cell C	COUNTRY	South Africa
TIME / DATE	14:52 Wed 8 Feb	PERSON RESPONSIBLE
CUSTOMER	nicmuller	View all reports by user	0 2
PROBLEM	1 Year of numerous pro...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 8 Feb
HEADLINE	NUMEROUS Problems with Cell C - 1 Year 2 GB Data
I went to Cell C Menlyn, where I was quickly helped to get a (2GB Data Contract). When I got home my Data Stick was not working, I phoned Cell C, after a LONG wait I eventualy got to speak to a technician, who informed me that for my CONTRACT to be able to activate I had to go and buy airtime and once I uploaded the airtime my CONTRACT will activate. Surely it did work untill it ran out of airtime, I phoned again explained my dilema, they checked my SIM No. only to realize they gave me a pay as you go SIM and not a CONTRACT sim. Next day back at Menlyn after 2 hours had my new SIM everything working perfectly. After 4 months of having my contract suddenly I experienced it being EXTREMELY SLOW (during bussiness hours 08:00 - 17:00), phoned several times, got no real answers out of CELL C. eventualy I GAVE UP. I got a friend who wanted to use it out of bussiness hours, he took it over. Filled change of ownership document handed it in the documents only for it to get lost. GAVE UP "My" Contact ended 1Dec. After I sent a mail with a document to stipulate that I do not want my contract to continue, the DEBIT ORDERS DID NOT STOP. phoned them 03/02 nothing back yet, phoned AGAIN today Add a new Cell C Report Inappropriate report?
SUPPLIER'S RESPONSE	Cell C	Time and Date	09:28:40 \| Thu 9 Feb 12
Hello nicmuller, Thank you for bringing this matter to our attention. Please note that Sandile will be in contact with you shortly to address all your concerns. Regards, Cell C\|NS
UPDATED RESPONSE	Cell C	Time and Date	11:27:12 \| Mon 13 Feb 12
Hello nicmuller, Thank you for your posting. As discussed with Sandile matter has been escalated to our Cancellations team to assist with the migration of your services and a refund will be processed upon confirmation from this area. Be assured that we are resolving this for you. Regards Cell C\|CM
CUSTOMER'S FEEDBACK	nicmuller	Time and Date	09:57:38 \| Mon 13 Feb 12
Utterly Disgusted: From my first call to Cell C on 03 Feb 2012, (regarding my account problems) I had no response back from this supplier, Not 1 phone call, not 1 email, not 1 consultant being able to give me a clear answer on matters, when/ I phone the helpdesk. I will not recomend any person I know to open an account with Cell C infact, I will do the exact opposite. I will encourage people I know to stay as far away from this supplier as possible. The service is appaling