Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 15:30 Wed 8 Feb | PERSON RESPONSIBLE | Head office |
| CUSTOMER | sweetness.mayema | View all reports by user |
 0
1
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| PROBLEM | Return the device |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | No response on cancellation of contract |
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| I took a contract and called on the 3rd day after delivery to cancel the and they said they will call me back to arrange for recollecting of the device. No one has called up until now. I have called twice to check and still the same story that the collection department will get back to me. Today its the 10th day since I requested to cancel this order. Now I'm worried that they will want to charge me after. And I cancelled the contract within 7days. | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:33:37 | Thu 9 Feb 12 |
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Hello sweetness.mayema, Thank you for bringing this matter to our attention. Please note that Blanche will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 11:51:11 | Mon 19 Mar 12 |
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Hello sweetness.mayema, Thank you for your posting. Please be advised that Blanche has acknowledged receipt hereof and line has subsequently been cancelled and the necessary credits have been processed. All avenues have been explored and matter has since been resolved. Regards Cell C|CM |
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