Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 00:34 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | pbugz | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Contract with Data Bundles |
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| Hi. I recently took out a second line with Cell C, with a galaxy s2 for R280/m on active chat100. I was at a store & the sales guy convinced me in buying this wonderful Galaxy s2 mobile, & that it would never come down in price for at least 3months. i asked if bundled data was included, & he laughed :-) ......A month later the same package with the same phone is now bundled with a 250mb/m data bundle. I feel that's not very fair, since the reason i keep swapping my sim with another carriers sim is to save on data on that mobile. If the sale rep told me to wait 1 more month i would have gladly been using my cell c sim on a full time basis. data is an important part on a smartphone, & customers should be advised of new offering before signing deals. if anything can be done now.....that would be greatly appreciated | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:22:35 | Thu 9 Feb 12 |
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Hello pbugz, Thank you for bringing this matter to our attention. Please note that Sandile will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| CUSTOMER'S FEEDBACK | pbugz | Time and Date | 11:18:02 | Mon 13 Feb 12 |
| Not Impressed: Nobody was in contact with me! | |||
Relevant content (Last 5 Billing / Accounts Problems)
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