Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | call centre | COUNTRY | South Africa |
| TIME / DATE | 20:14 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | nellyg | View all reports by user |
 3
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| PROBLEM | Call Centre!! |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Charlatans or ****** |
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I recently tried to upgrade (01-Feb). I was phoned directly by Cell C and offered a few different phones. I duly picked one and asked them to commence with the upgrade. Later that day my fiance suggested that upgrading to a higher package would work out cheaper overall. I was disappointed not receive this advice from the Cell C employee. Never the less I phoned the call to cancel the order, and was assured this had been done. Therefore I was most surprised to be woken by a courier delivering my Cell C phone. I sent it back and did not sign for anything. I phoned the call centre again to apprise them apprise them of the problem. Yet again I was informed it was cancelled.Two days later (04-Feb) I went to a branch to full explore my options and when they attempted to process my upgrade I was informed the previous one had not yet been cancelled. On 6-Feb I spoke to a manager at the call centre who assured me it would be cleared and I would be able to upgrade in-store. Suffice to say that 2 days later nothing appears to have changed. I have either been deliberately lied to or the alternative is that the calibre of the call centre stuff is such that a chimpanzee would sneer at. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:23:42 | Thu 9 Feb 12 |
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Hello nellyg, Thank you for bringing this matter to our attention. Please note that Sandile will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 11:40:16 | Mon 13 Feb 12 |
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Hello nellyg, Thank you for contacting Cell C. Please be advised that Sandile has contacted you and you have confirmed that your query has been dealt with on our Get Closure forum. Once again we apologize for the fact that you have had to resort to this level of interaction to address your concerns. Regards Cell C|CM |
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