Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Durban North | COUNTRY | South Africa |
| TIME / DATE | 09:51 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Duffster | View all reports by user |
 0
1
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| PROBLEM | No Service |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Cell C what is going on in Durban North |
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Come now cell C. There is a serious problem with your 3G service in Durban North over the last week. I am a private user and have had little or no coverage since I have got back from overseas. I have spoken to a number of business users who have experienced the same lack of coverage. All of us have called your call centre. You operators tell us that they are not aware of any problems with your service in our area. This is really is not acceptable as I know of at least three people who have called in to report the problem. What I find most alarming was the attitude of your call centre operators who say 1) there is no problem and 2) that cell C will not refund us if there is a problem. Come now Cell C sort this out!!! |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 08:15:05 | Thu 9 Feb 12 |
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Hello Duffster, Thank you for bringing this matter to our attention. Please note that Sudeshni will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 15:18:44 | Wed 22 Feb 12 |
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Hello Duffster, Cell C holds an utmost commitment to service excellence and regard any deviance from this standard as most serious. Please be advised that Sudeshni has been in contact with you and she has confirmed that our Network team has confirmed that there is optimum network coverage within the Durban area. We are committed to ensuring that our service is of the highest standard. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | Duffster | Time and Date | 17:20:07 | Fri 10 Feb 12 |
| Not Impressed: She undertook to call me back in an hour ... and that was two days ago!!!! | |||
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