Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | johannesburg | COUNTRY | South Africa |
| TIME / DATE | 11:43 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | djfanta | View all reports by user |
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| PROBLEM | Breach of Contract |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Cell C Shock of my life!!! False Advertising |
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| I received a call from Cell C they were promoting a Galaxy S2, I took the contract but i was told if i don't want the phone i can cancel the contract within 7 days, I have received the phone but it was not the phone i ordered, so i called cell c to cancel the contract, which i was told it was canceled, the courier came to my house and and took the phone. but cell c is debiting my account, i am paying for a phone that i don't have never used, i just want to close the account and cell c must refund me all the money that they have debited. my ref number . ref:metoc294210\1 | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:41:42 | Mon 6 Feb 12 |
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Hello djfanta, Thank you for bringing this matter to our attention. Please note that Setfree will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 10:50:27 | Mon 20 Feb 12 |
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Hello djfanta, Cell C acknowledges receipt of your query. At the very outset we apologize for the frustration and aggravation that you have experienced. Please be advised that Sidefree has processed the necessary credits and refunds due to you for the returned handset and sim card. Amounts will reflect within 5-7 working days. Regards Cell C|CM |
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