Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Customer Service | COUNTRY | South Africa |
| TIME / DATE | 12:35 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | MaggieAbrams | View all reports by user |
 1
 0
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 8 Feb | ||
| HEADLINE | CELL C just doesn't care |
||
| Last year Aug 2011 i activated a data bundle on one of my cell c lines. in nov 2011 i phoned cell c to deactivate this 500mb data bundle since i wasn't using it. customer service told me that they have removed it. January 2012 i checked my online bill and saw i was still being charged for the data bundle. phoned cell c customer service. they told me they were going to log the issue and cell c would refund me and the data bundle had been removed. 2 weeks later i phoned cell c to check the progress on the matter. the lady could not give me any news on the acc. However i was satisfied with the idea that atleast the data bundle had finally been cancelled. Today i received my February bill. and to my surprise, i am still being billed for the data bundle. i can not believe it. so from nov 2011 until present date, cell c's customer service cannot do a simple thing like cancel a data bundle. i have spoken to 3 different call centre agents this morning, everyone gives me attitude and is uninterested in solving my issue. I refuse to pay for something i do not use and have cancelled numerous times and also did so months ago. someone wake up and do ur job please. this is unacceptable. | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 08:57:20 | Thu 9 Feb 12 |
|
Hello MaggieAbrams, Thank you for bringing this matter to our attention. Please note that Sudeshni will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
|||
| CUSTOMER'S FEEDBACK | MaggieAbrams | Time and Date | 12:13:09 | Sun 12 Feb 12 |
| Over the Moon: Cell C responded quickly and has resolved my issue. | |||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
|
|
|||
 |
|||
|
|
|||
|
|
Facebook Application
