Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | JOHANNESBURGH | COUNTRY | South Africa |
| TIME / DATE | 15:46 Wed 8 Feb | PERSON RESPONSIBLE | CALL CENTRE |
| CUSTOMER | suri17 | View all reports by user |
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2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | BILLING Accounts |
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I had a montly subscription - thro my credit card. In September last year I discovered that my subscription did not go thro. My own initiative - I called Cell C to query and only to find out that the payment method was changed from a credit card to cash. I queried this month on month - no one came back to me how this happened and why. Early this year I made an internet payment of R800. 00. I then called in to confirm that they received the funds. I am now paying for something that I do not use because my cell is locked permanently.. I am bound by the contract and no service as promise by the contract. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:37:41 | Thu 9 Feb 12 |
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Hello suri17, Thank you for bringing this matter to our attention. Please note that Blanche will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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