Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Billing department/custo... | COUNTRY | South Africa |
| TIME / DATE | 16:44 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | helgie | View all reports by user |
 0
7
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | AGAIN!! |
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| After more than 2 hours on the phone with Cell C to resolve the fact that I do not receive all my invoices, I today received my latest statement. Can you believe it? Incorrect again!! After all that trouble, all those ridiculously long telephone calls, them assuring me they have fixed the problem...they still get it wrong. How difficult can it be to send out all the invoices/statements due to a customer?????? Ridiculous I tell you!! | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:42:14 | Thu 9 Feb 12 |
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Hello helgie, On behalf of Cell C, we would like to extend our humble apologies for the inconvenience this matter may have caused to you. Kindly note that Mbongeni will be in contact with you shortly to make an urgent follow up on this matter. Regards, Cell C|NS |
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