Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Gateway | COUNTRY | South Africa |
| TIME / DATE | 11:55 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Dominic Hill | View all reports by user |
 0
3
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | 2 weeks later and still waiting |
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| Its now almost 2 weeks and I still have not received a replacement moden dongle from Cell C.I posted a complaint on Hellopeter 2 weeks ago and I was promptly called by Cell C who promised to address the issue I had with my dongle(it didn't work on my Apple).There were alot of apologies for my inconveniance(cannot get online to do critical work for about 3 weeks now).They said a replacement dongle would be sent to Gateway Cell C and would be there some time between Wednesday last week and Friday.Its now the following Wednesday and out of frustration I went into the store.Nobody there knows anything about it.No follow up call explaining the delay.If I wanted to get something to a client of mine,across the other side of the country,I could have it there the next day,yet somehow a company on the scale of Cell C nedds more than 2 weeks.How is that.Its amazing how prompt they are when you're signing up to a contract with them and you're giving them your money,but how pathetically slow they are to respond to your issues once they have your money. | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 08:51:30 | Thu 9 Feb 12 |
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Hello Dominic Hill, Thank you for bringing this matter to our attention. Please note that Sudeshni will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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20:00:40 Tue 22 May 12
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