Cell C Complaint
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | HEAD OFFICE | COUNTRY | South Africa |
| TIME / DATE | 14:14 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | RIV | View all reports by user |
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3
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | 1ST PRIZE FOR THE WORST SERVICE EVER |
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| Well done, you have indeed earned 1st prize for the worst service ever. 3 months, over 20 calls and 2 Hello Peter complaints later and my complaint is still not resolved to my satisfaction. I've even had 2 people follow up to see if I was happy with how the case was resolved, but I'm confused as nothings been resolved and the only proof Cell C can provide me with for the R500 they deducted off my bank account is a Excel spread sheet full of numbers that mean absolutely nothing. My question is why would i go through all this trouble if i felt this charge was valid. Setfree almost laughed at me when i told him how disgusted i was in the service that I had received and was not even bothered at all when i told him that I'm cancelling my contract after being with Cell C for 10 years. I think the only way to get this sorted out now is to see what the Consumer Protection Act can do for me. | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 09:15:13 | Thu 9 Feb 12 |
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Hello RIV, On behalf of Cell C, we would like to extend our humble apologies for the inconvenience this matter may have caused to you. Kindly note that Setfree will be in contact with you shortly to make an urgent follow up on this matter. Regards, Cell C|NS |
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| CUSTOMER'S FEEDBACK | RIV | Time and Date | 09:53:42 | Mon 13 Feb 12 |
| Utterly Disgusted: IGNORED ONCE AGAIN. I did not even receive a call from Setfree or anybody as said would happen. No interest at all, no reply, no proof and absolute disgusting service - speechless. Totally. | |||
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