Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | mpumalanga | COUNTRY | South Africa |
| TIME / DATE | 14:46 Fri 13 Jan | PERSON RESPONSIBLE | Blanche Opperman |
| CUSTOMER | fridah | View all reports by user |
 2
 0
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| PROBLEM | Wrongly billed |
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| INCIDENT | Fri 13 Jan | ||
| HEADLINE | Wrongly billed |
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| I refuse to put up another complaint. Please can Blanche Opperman contact me with regard to my last complaint. I hate that i need to complain on hello peter before i get any assistants. Please contact me!! | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 08:19:33 | Sat 14 Jan 12 |
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Hello fridah, On behalf of Cell C, we would like to extend our humble apologies for the inconvenience this matter may have caused to you. Kindly note that Blanche will be in contact with you shortly to make an urgent follow up on this matter. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 14:53:24 | Mon 16 Jan 12 |
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Hello fridah, Cell C holds an utmost commitment to service excellence and regard any deviance from this standard as most serious. We certainly understand your frustration and dissatisfaction in this regard and once again extend our apologies. Please be advised that Blanche has emailed you a recon outlining where the arrears amounts were derived from. We consider this matter resolved. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | fridah | Time and Date | 08:49:54 | Wed 18 Jan 12 |
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Quite Impressed:
Its not often you get efficient and great services nowadays but I have to mention a special thanks to Blanche Opperman from Cell C. The service and response was brilliant and efficient. Cell C rocks !! Well done Cell C |
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