Cell C Conversion

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SUPPLIER	Cell C	INDUSTRY	Telecommunications
BRANCH / AREA	Plattekloof Office	COUNTRY	South Africa
TIME / DATE	11:56 Sat 7 Jan	PERSON RESPONSIBLE	Call Centre / Consultant
CUSTOMER	Debbie Hoffmann	View all reports by user	1 0
PROBLEM	attitudes / billing / ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sat 7 Jan
HEADLINE	Where does this end!!
I have contacted Cell C several times and went to N1-City to update my new bank details which they eventually got it right the 5th time. Received SMS that my account is in the process of been handed over. I requested to speak to a supervisor as I was not happy with the call centre incompetency regarding entering the correct bank details. I was informed that the debit order will not go through and that I will have to deposit January"s payment which I did. Then only to find out that the debit order did in fact go off. When I phoned once again I was informed that it will take 7 working days for Cell C to refund my money. Had problems with them blocking my phones. I went as far as going to Plattekloof Offices and was referred to a consultant. Gave a list of all the Cell C staff members I spoke to (9 phone calls) Lance advised that his supervisor Darren was not available and will contact me. Got SMS they are attending to my query only to receive a phone call 6th Jan to say they are keeping my deposit for January's payment as that is their proticol. I asked for an e-mail regarding this and none received. Stil in the dark regarding my queries and refund. Add a new Cell C Report Inappropriate report?
SUPPLIER'S RESPONSE	Cell C	Time and Date	07:09:16 \| Mon 9 Jan 12
Hello Debbie Hoffmann, Thank you for bringing this matter to our attention. Please note that our consultant will be in contact with you shortly to address all your concerns. Regards, Cell C\|NS
UPDATED RESPONSE	Cell C	Time and Date	08:50:56 \| Thu 2 Feb 12
Hello Debbie Hoffmann, We extend our sincere apologies for the hassle and irritation this matter has caused you. Please be advised that Themba has been in contact with you and matter was investigated by our technical team and they have confirmed that that you have 3G coverage in this area. All avenues have been explored and we consider this matter resolved. Regards Cell C\|CM
CUSTOMER'S FEEDBACK	Debbie Hoffmann	Time and Date	09:37:51 \| Thu 2 Feb 12
Over the Moon: Sidefree Valoyi made contact and supplied me with his e-mail address as well. The account has been sorted out and the correct amount went off. I accept his apologies on behalf of Cell C. Thanks for clearing this problem up.