Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Lakeside Mall | COUNTRY | South Africa |
| TIME / DATE | 13:40 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | CivinA | View all reports by user |
 2
 0
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Vocabulary of "I can't" |
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The battery on a 3 month old Samsung doesn't hold a charge. This brings into question the quality of battery used. It takes 21 working days to repair. The time frame is crazy on a product still under guarantee. They store can not ensure that the data will remain on the phone and they can not assist as they 'do not have a data cable'. Amazing for a store that sells them! We have 4 contracts with this store and each user has experienced some form of problem. Customer service training is advisable |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 14:44:31 | Thu 2 Feb 12 |
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Hello CivinA, Thank you for bringing this matter to our attention. Please note that Victor will be in contact with you shortly to address all your concerns. Regards, Cell C|LM |
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| UPDATED RESPONSE | Cell C | Time and Date | 12:20:53 | Mon 13 Feb 12 |
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Hello CivinA, Thank you for your posting. Please be advised that Victor has been in contact with you to advise that some of the data is lost if the handset goes for a software upgrade as this is mentioned on the pre-job card when the unit is booked in for repairs. Thank you for allowing him to shed some light onto this matter. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | CivinA | Time and Date | 21:05:13 | Mon 6 Feb 12 |
| Quite Impressed: Victor from Cell C has been in constant communication. Thank you Victor. I look forward to some resolution | |||
Relevant content (Last 5 Bad Attitude Problems)
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(( • )) Supplier's response | ||
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