Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Menlyn | COUNTRY | South Africa |
| TIME / DATE | 09:22 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | nick.basson | View all reports by user |
 1
 0
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| PROBLEM | BIS |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Upgraded but not getting the features |
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| I upgraded my activechat220 contract on 04/02 at Menlyn Cell C. Took a Blackberry 9780 on my existing contract and added BIS, because that is what made me decide on the BB on a handset in the first place. I wanted it activated immediately, and I was promised that it would be done within half an hour. On Sunday I still don' have it so I went to Cell C Kollonade. I was told I can't have it until my old contract ran out in 3 months. This was not disclosed, and I find it unacceptable. I chose the BB, because of the BIS, and because I need it now, not in 3 months. I might as well then have taken the Nokia E7 (my first choice) and just pay for my emails, but I thought that since the Blackberry offer me that with BIS, I will settle for it. Mind you that the BIS does not come free on my activechat contract, and that I would be paying for it. I want BIS on my Blackberry, and I want it now!!! | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 10:05:42 | Mon 6 Feb 12 |
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Hello nick.basson, Thank you for bringing this matter to our attention. Please note that Karabo will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 07:55:46 | Tue 7 Feb 12 |
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Hello nick.basson, Thank you for your posting. Please be advised that Blanche has acknowledged receipt hereof and she has sent you an email advising that you need to revert to the store for assistance with your BIS application. Once again we apologize for the fact that you have had to resort to this level of interaction to address your concerns. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | nick.basson | Time and Date | 16:24:06 | Wed 8 Feb 12 |
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Quite Impressed:
I received a call from the Cell C call centre, within an hour, and the problem was resolved within a couple of minutes. Thank you Cell C, great stuff!!! |
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