Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 17:24 Mon 9 Jan | PERSON RESPONSIBLE | Call Centre |
| CUSTOMER | tbosse | View all reports by user |
 1
 1
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| PROBLEM | BLACKLISTING |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | UNFAIR BLACKLISTING |
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| I bought a Blackberry Curve 9300 on the 26.09.2012 at Nashua Mobile Carlton Centre with IMEI 358033044924693 for cash and the phone was sealed in its original box for R2500. I am not a cell c client I use a vodacom simcard and my phone has been working fine until 3 weeks back where I noticed that I cannot receive calls or sms's I cant sms not make outgoing. I struggled for over 3 weeks trying to find out what's going on until I discovered that Cell C has blacklisted my phone for bad debt. How does Cell C blacklist a prepaid customer ? I dont have any contract with this customer I fail to understand how this happened. I went to my nearest to get an affidavit for this phone as I still have my proof of purchase and when I called Cell C this morning they referred me back to Nashua Mobile. How can I be referred to Nashau Mobile when I have discovered that they Cell C are responsible for all this. After 20 calls that I made this morning to Cell C I was asked to fax all my documents to 084 167 6520 but this number keeps coming back with an error that the line is busy. I was also given an email address that I must forward my documents to but no one has even bothered to respond to me. HELP | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 07:38:35 | Tue 10 Jan 12 |
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Hello tbosse, Thank you for bringing this matter to our attention. Please note that our consultant will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 16:51:24 | Tue 10 Jan 12 |
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Hello tbosse, Cell C acknowledges receipt of your query. At the very outset we apologize for the frustration and aggravation that you have experienced. Blanche has sent you an email requesting the blacklisting form to ascertain who performed the blacklisting on your number. Feedback will be provided as soon as you provide him with this information. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | tbosse | Time and Date | 19:26:48 | Tue 10 Jan 12 |
| Not Impressed: CellC is honestly not taking this matter seriously. My phone has not been working for over a full month now and they have been aware of this matter since yesterday. The call centre agent that I spoke to told me in 24 hours the matter will be resolved as soon as the necessary documents are sent of which I did on monday morning already. Documents have been sent to them and I am not a contract customer under any network what more must I do to have my phone fixed? | |||
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