Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | c-cover | COUNTRY | South Africa |
| TIME / DATE | 15:40 Mon 6 Feb | PERSON RESPONSIBLE | c-cover |
| CUSTOMER | smittieboy | View all reports by user |
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| PROBLEM | Expiry Date |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | time period lapsed |
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I lost my phone on the 8th of December I reported my phone and had it blacklisted I was told that I need a case number for 3 weeks I went to the police station and was advised they cannot assist as the telkom cables was stolen. due to me being on holiday and only sending the forms on the 6th of february I am told that my claim is rejected and will not be processed. what is this the facts here is that my phone is lost it was reported with cell c what does it have to do with when I was able to send the documentation. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 16:00:43 | Mon 6 Feb 12 |
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Hello smittieboy, Thank you for bringing this matter to our attention. Please note that our consultant will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 15:15:43 | Tue 7 Feb 12 |
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Hello smittieboy, Thank you for your posting. Please be advised that Sidefree has advised you that we require a letter of appeal to escalated it to the external assessor. We sincerely apologize for the service failure and assure that this will be given priority. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | smittieboy | Time and Date | 08:10:30 | Thu 9 Feb 12 |
| Over the Moon: Thank you Shaniel Gabriel for dealing with my query in such a professional way. You have redeemed my faith in cell c | |||
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