Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 14:48 Mon 9 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | venessaharper | View all reports by user |
 1
 0
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | taking money off my account |
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Cell C is debiting money from my account despite the fact that I have no dealings with them. I tried in November to get someone to sort this out and reverse the charges. The call centre has no idea what or how to deal with my call and just keep asking for my ID number which is totally not necessary as I HAVE NO DEALINGS WITH THEM. Finally I got hold of some one who could help - they said to send my bank statement so they could sort things out. I sent the requested email and bank statement on the 30/11/2011. I have received no further communications and have since had my bank account debited again! They now owe me R800.00. Again I'm on the line with a call centre that cannot deal with a call outside of the norm. I am currently still on hold after an hour! This being my only dealings with Cell C I will definitely never change from Vodacom. |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 07:30:32 | Tue 10 Jan 12 |
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Hello venessaharper, Thank you for bringing this matter to our attention. Please note that our consultant will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 08:45:39 | Fri 20 Jan 12 |
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Hello venessaharper, Thank you for taking Sidefree's call. Please be advised that we have cancelled the billing end to the details that we had on our systems. Bank statements have been sent to our Billing team to process the necessary credits due to you. Refunds takes 5-7 working days to reflect. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | venessaharper | Time and Date | 09:50:42 | Fri 20 Jan 12 |
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Over the Moon:
First Speedwell phoned to state that he would be helping sort the problem out and then Magdeline phoned to get the details needed to do my refund. I found both of them to be very friendly and professional, Thank you for your service and making this easier than I thought it would be. These two should train the call centre guys in regards to customer service. I hope you are being paid well! Thanks Venessa. |
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