Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Durban, Workshop | COUNTRY | South Africa |
| TIME / DATE | 16:07 Mon 23 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | ZintleS | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 1 Nov | ||
| HEADLINE | Still waiting for the response from the C-Cover. |
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| On the 1st of November 2011, my Blackberry Torch 9800 got stolen from my home. I went to police station the following day to open a case and then went to the Cell C shop (Durban, Workshop shopping centre) where I had purchased my phone. I must say the girl who helped me was very rude and on top of that she gave me a wrong fax number. The fax number that she gave me was for the customer services and not for the c-cover. I found out a month later that the fax number was wrong. I faxed the form again to c- cover on the 06 December 2011 and I haven't heard anything from them till today. It's been more than two months going on 3 months since my phone got stolen and I'm really disappointed and frustrated about the service Cell-C and C-cover have given me. The contract is still taking money from me every month. | |||
| SUPPLIER'S RESPONSE | Cell C | Time and Date | 08:21:17 | Tue 24 Jan 12 |
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Hello ZintleS, Thank you for bringing this matter to our attention. Please note that Mbongeni will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 16:41:22 | Tue 24 Jan 12 |
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Hello ZintleS, Thank you for bringing this matter to our attention. On behalf of Cell C, we extend our sincere apologies for the sub-standard service that you may have initially received. Please be advised that Mbongeni has escalated this matter to our C-Cover team for further exploration in this regard. Be assured that we are resolving this for you. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | ZintleS | Time and Date | 17:40:03 | Tue 31 Jan 12 |
| Over the Moon: Immediate resolution, now I can have my phone back. | |||
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