Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | tech | COUNTRY | South Africa |
| TIME / DATE | 13:31 Mon 9 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | d263 | View all reports by user |
 17
 9
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| PROBLEM | Call Centre!! |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | Please define SHORTLY |
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Cell C no resolution to my issue posted on 30/12/2011. Please define "shortly" when you advise a consultant will assist me? |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 07:25:41 | Tue 10 Jan 12 |
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Hello d263, Thank you for bringing this matter to our attention. Please note that our consultant will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| CUSTOMER'S FEEDBACK | d263 | Time and Date | 09:37:55 | Thu 12 Jan 12 |
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Over the Moon:
Thanks for assigning SETFREE to this query. He's the first cell c agent (despite escalating this to team leader and Clint Payne) to actually understand the issue and come up with at least an adequate resolution. He is an asset to Cell C and deserves more recognition. Coming from a call centre background myself, i strongly suggest you teach your staff - especially the technical guys, to actually listen to the problem, and see what CAN be done - thinking out of the box - than what can't be done |
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