Cell C Conversion
 SUPPLIER |
Cell C |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Centurion Branch | COUNTRY | South Africa |
| TIME / DATE | 17:23 Mon 6 Feb | PERSON RESPONSIBLE | Vicky |
| CUSTOMER | visitho | View all reports by user |
 2
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Pathetic service |
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I handed my phone over to Centurion Cell C branch on 22/12/2011 becaue it wasnt working the Phones' microphone wasnt working but everything else was working well , up until today 06/02/2012 no one has given me a call.I called Cell C customer services last week Wednesday and the guy at repairs told me that it would be returned to me within two days not repaired because its Beyond Economic Repair , and I should just give it one more day and someone will give me a call, latest by Monday 06/02/2012. The disappointing factor is that im being treated unfairly and I have requested assistance numerous times from the Cell c Centurion branch but to no avail.I would like my phone to be returned to me so I can make a decision on how to go about fixing it.If I can be given a chance to renew my contract I wont and wouldn't advice my family nor friends to do business with Cell C . Horrible and pathetic service to your most trusted customer |
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| SUPPLIER'S RESPONSE | Cell C | Time and Date | 08:24:36 | Tue 7 Feb 12 |
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Hello visitho, Thank you for bringing this matter to our attention. Please note that Mario will be in contact with you shortly to address all your concerns. Regards, Cell C|NS |
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| UPDATED RESPONSE | Cell C | Time and Date | 16:41:13 | Wed 8 Feb 12 |
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Hello visitho, Thank you for contacting Cell C. Please be advised that Mario has escalated this matter to our repair area and they have confirmed that the handset has been handed to the couriers today. Handset will be ready for collection tomorrow. Thank you for your patience and understanding in this regard. Regards Cell C|CM |
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| CUSTOMER'S FEEDBACK | visitho | Time and Date | 09:11:10 | Thu 9 Feb 12 |
| Over the Moon: Thank you very much Mario, your assistance is highly appreciated. But I feel sad by the fact that we need to resort to such extreme measures to get the best service. South Africans we really need to work hard to get our country to make it one of the Great Places to Stay in. | |||
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